María López Ayala

Accessibility Manager at Renfe Viajeros

Born in Casablanca (Morocco), of French nationality but Spanish origin, María López Anaya vindicates the richness of cultures and the internationalization of concern for people. She is a philologist, graduated by the University of Aix-en-Provence (Marseille, France).

After more than 25 years at Renfe, she has gone through different areas of responsibility, all linked to services and customer service. Her professional life has run through the territories of customer services, both on land and on board, in spaces destined for high-speed and long-distance users at stations, after-sales services and other destinations, always linked to the client.

In 2014, she also takes care of accessibility and the Renfe Atendo Service, an assistance service for people with disabilities and reduced mobility, being today the most valued service of those received by users.

From then on, she began a stage dedicated to inclusion in rail transport, where she continues with renewed illusion as Accessibility Manager in the Marketing, Commercial and Accessibility Management area of Renfe Viajeros. A stage that she defines as exciting, since it allows her to work by contributing the knowledge and experiences of decades in her organization in the disability sector and enables her to learn from very committed sector that she has been lucky to find on her way, as well as participate in the design of a service from people to people.

She conceives rail transport as human, modern, technological and inclusive.